888starz Dispute Resolution | How to File a Complaint

Under this document, if the customer disagrees with the bookmaker on any matter relating to the observance and performance of the betting agreement between the customer and the bookmaker, including payments, results, odds and other essential terms of the agreement, as well as any declaration that the agreement was not concluded or is void, the customer agrees that any dispute must be resolved by submitting a complaint to the bookmaker.

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  1. In line with prior legal practice, a customer claiming that their rights have been breached must submit a written complaint to the bookmaker by email.
  2. The complaint must be submitted within 10 (ten) days of the day on which the customer learned, or should have learned, of the breach of their rights. Supporting, documented evidence must be attached to the complaint. Where there are insufficient grounds for a complaint, it will be returned without consideration. All claims relating to the settlement of bets on Cyber-Live games are accepted within 72 hours of the end of the game.
  3. The customer support team undertakes to provide the customer with a full and detailed response to the complaint within thirty (30) days of the date it was submitted. In addition, where the resolution depends on the customer providing further information, the thirty (30) day period is extended until all the necessary information has been supplied.
  4. The bettor also has the right to submit a complaint through the seal on the 888starz website
  5. In the event of a dispute, where different results for the same event are published by different sources with obvious errors among them, the final decision on determining results for the settlement of bets is taken by the company. In disputed situations without precedent, the final decision is taken by the bookmaker.
  6. The customer should contact Curacao eGaming (the principal licence) only where they believe the company is in breach of its licence. All disputes with the company over payments, blocked accounts, delays, features that do not work and so on must be handled directly with the bookmaker.