888starz Self-Exclusion | How to Pause Your Account

If you are not concerned about your gambling behaviour but wish to close your account on the website, you can request closure here. Any available balance can be withdrawn. If you wish to reopen a closed account, please contact our member support team at [email protected] . and we will help you. You may also choose to register a new account with us.

If you wish to take a break and suspend your account for a period without using it, you can request one of the following periods: a one-day (24 hour) time-out

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a two-day time-out, a seven-day time-out

a fourteen-day time-out, a one-month time-out, a six-week time-out

We will suspend your account for the duration of the time-out. New accounts you attempt to open during a time-out may be suspended for a period we determine. You can request a time-out by contacting our member support team at [email protected] A

If at any point you become concerned about your gambling behaviour, you can request a self-exclusion period of six months or more. If you choose to self-exclude from a site we operate, we will close your account or accounts for the period we determine, in accordance with the terms of the user agreement and applicable legislation.

During a self-exclusion period the suspension is enforced and cannot be reversed. If you wish to reactivate your account once the self-exclusion period ends, you must request reactivation, and there will be a one-day cooling-off period before you can access your account again. To be clear, there is no cooling-off period after a time-out. We may also ask you to provide us with certain information before you can access your account again.

Please note that your self-exclusion request may take up to 48 hours.

We will take steps to remove your details from our marketing database within two days of self-exclusion taking effect and will, as soon as practicable, take all appropriate steps to stop sending you marketing messages.

If you are unsure about requesting self-exclusion, ask yourself the following four questions: does gambling interfere with your work or your other responsibilities?

Are you trying to win back past gambling losses? Are you recovering from an addictive disorder?

Do you play under the influence of alcohol or other substances?

If you answered yes to at least one of these questions, we recommend requesting self-exclusion and professional help.